From Chaos to Clarity: Lapso’s Journey to Simplify Post Sales

About Client

Industry

Warranty Management Solutions

Business Type

SaaS

About Project

Lapso simplifies the post-sales experience by uniting all product types under one platform. Unlike brand-specific solutions that require multiple apps or lengthy processes, Lapso offers a seamless way to manage bills and warranties.

Designed for both customers and vendors, it eliminates the hassle of misplaced invoices and streamlines claims, creating a hassle-free post-purchase journey for everyone.

Objective

To revolutionize the post-sales journey by creating a unified platform that simplifies bill and warranty management for customers while empowering vendors to handle claims efficiently. Lapso aims to bridge the gap between purchase and service, delivering convenience, reliability, and peace of mind to all stakeholders.

Solutions:

Lapso provides a unified platform that simplifies and streamlines the management of bills and warranties, addressing key pain points for both customers and vendors.

For customers, Lapso offers:

Centralized Storage:

A single app to securely store invoices and warranty details across all product categories, eliminating the need for multiple brand-specific apps or paper receipts.

Smart Alerts:

Timely reminders for warranty expirations or servicing deadlines, ensuring customers never miss critical dates.

Ease of Access:

On-the-go access to all purchase-related details, whether at home, in-store, or during service visits.

For vendors, Lapso solves operational challenges by:

Streamlining Claims:

A robust system where registered customer purchases and invoices can be accessed instantly, reducing disputes caused by misplaced bills.

Seamless Integration:

Easily integrates with existing sales systems to record and track customer transactions.

Enhanced Efficiency:

Simplifies after-sales support, reducing time spent on verifying claims and improving overall customer satisfaction.

Additionally, Lapso is designed with scalability and security at its core:

Cross-Platform Compatibility:

Works across mobile and web platforms to cater to diverse user preferences.

Data Privacy & Security:

Leveraging advanced encryption and secure cloud storage, Lapso ensures that sensitive customer and vendor data remains protected.

By combining customer-centric features with vendor-friendly tools, Lapso creates a seamless ecosystem that bridges the gap between purchase and service, redefining the post-sales experience for all.

The Impact:

Lapso is transforming the post-sales landscape by addressing critical inefficiencies and creating a seamless experience for both customers and vendors.

For customers, the impact is immediate and practical:

Convenience Redefined:

No more worries about misplaced bills or warranties. Lapso ensures every purchase detail is securely stored and easily accessible.

Time Savings:

Customers no longer waste time searching for invoices or navigating through multiple apps for different products.

Empowerment:

With all purchase and warranty information at their fingertips, customers can handle product claims and services confidently.

For vendors, Lapso delivers measurable business benefits:

Operational Efficiency:

Reduces time spent verifying claims and managing customer disputes over misplaced invoices.

Improved Customer Relations:

By providing a reliable system for claims management, vendors can enhance customer satisfaction and loyalty.

Cost Reduction:

Streamlining processes minimizes the overhead of maintaining multiple, disconnected systems or handling paper-based records.

On a broader scale, Lapso has introduced a paradigm shift in the market:

Unified Ecosystem:

By integrating all product types into one platform, Lapso eliminates the need for brand-specific solutions, making it a go-to choice for users and vendors alike.

Data Security & Trust:

With its secure infrastructure, Lapso ensures complete data privacy, building trust among its users.

Sustainable Practices:

By digitizing records, Lapso reduces the dependence on paper invoices and physical storage, contributing to a greener environment.

Lapso is more than just an app; it’s a movement toward smarter, more efficient post-sales management. It’s setting a new standard for convenience, efficiency, and customer satisfaction in the digital age

Testimonials from our valued clients

We bring our experience, expertise, and innovative mindset into every project to deliver the best results.

IConflux understood exactly what it takes to build a native music app. Smooth process, timely updates, and solid tech support. Couldn’t find a better partner. Highly recommended!

Willem Zevenbergen

President @ Tracx System Ltd

IConflux delivered a powerful, user-friendly solution that transformed our operations. Their expertise, quick response, and dedication to quality truly stand out. Absolutely recommend them for reliable development.

John Ragsdale

CEO @ TAP Innovations

From HR to internal ops, they streamlined everything. What started as a platform idea turned into a full digital transformation. Big boost in efficiency, thanks to the IConflux team.

Gurdeep Singh

IT Head, SKH Group